Any product sold by Airborn Computers is intended to be professionally installed. Improper installation is NOT covered under warranty. Please seek professional assistance if required, to avoid unnecessary replacement costs.
• All products sold by Airborn Computers carry a minimum 12 month return to base manufacturer's warranty. Some products offer an extended limited warranty, whereby customers may be required to register the product warranty with the manufacturer. Please refer to manufacturer's website for more information.
• Airborn Computers warranty term is based on the manufacturers' warranty terms and conditions. Airborn Computers will process all warranty claims with the manufacturer on behalf of customers.
• Airborn Computers does not handle warranty returns for products that already provide a direct manufacturer to customer warranty service. These products include, but are not limited to, printers, scanners, laptops and monitors. Please refer to the product's warranty terms for specific details (They normally comes in a leaflet in the retail box).
• Products returned for warranty claims will be repaired or replaced by the manufacturers. No financial refunds will be provided under any circumstances.
• Products within the warranty period which have been discontinued by manufacturer shall be upgraded to similar product, or a credit will be given at the current market value or purchase price (whichever is lower), less our restocking fee, and at the discretion of the supplier.
• Proof of purchase, a copy of the original receipt and a detailed fault description must be included with the product sent for warranty claim.
• Warranty is provided solely on products sold by Airborn Computers. Other faulty products used in conjunction with products purchased from Airborn Computers, which are not purchased from us, will not be covered under warranty.
• All shipping charges to and from Airborn Computers incurred in a warranty claim are the expense of the customer. We only cover the cost of sending warranty from Airborn Computers to our suppliers.
• Products under warranty must be properly packaged in a condition acceptable by the vendor. (Please provide original packaging if possible, or adequate safe packaging, as insufficient safe packaging will result in warranty being voided).
• Airborn Computers WILL NOT BE LIABLE IN ANY WAY FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT LOSS RESULTING FROM FAULTY SYSTEMS OR PARTS. These may include but are not limited to, loss or use of data, or profits.
• Warranty will be voided if a defect is not the fault of the manufacturer, or if the defect is due to mishandling, modification, tampering, abuse, physical damage, improper installation or use, or caused by power surge/electrical faults/lightning strike.
• Products returned showing evidence of user induced damage, over clocking or modification will be denied warranty claims. This includes improper installation of CPU heat sink, scratches on motherboard, removal of fan/heat sink, cutting of cables, soldering components and use of a non-genuine heat sink and fan.
• Airborn Computers has a 7 (seven) days DOA (Dead on Arrival) period, whereby if a product is found to be DOA, we will provide instant replacement, subject to our testing before approval. Customers must contact us within this 7 days period in order to claim this DOA replacement. All Freight and Handling charges of all DOA goods will be at the company's expense. However, if no fault is found when tested, a $50 inspection fee will be charged before goods will be returned where the freight and handling charges will be at your expense.
• Airborn Computers is not responsible for any data loss. Backing up of data is the responsibility of customer. We do not provide a backup service or data recovery when sending hard disk for warranty claims to the manufacturer.
• Turnaround time for warranty returns may depend on the availability of the replacement product from manufacturer/distributors.
• Airborn Computers will not be responsible to keep any warranty returns sent to Airborn Computers that is unclaimed or has not been picked up for any longer than 3 months.
